Shipping policy

Last Updated: August 16, 2026

Thank you for shopping with VANTRAA . This Shipping Policy explains how we process, ship, and handle orders placed through our website. Please read it carefully before placing an order.

1. Company Information

VANTRAA is operated by Dongyang Dija Crafts Co., Ltd. (东阳市蒂甲工艺品有限公司), a company based in China.

Business Address:
No. 160, Huashui North Road, Jiangbei Subdistrict, Phoenix Community,
Dongyang, Jinhua, Zhejiang, 322100 China

Mailing & Return Address:
15411 W Waddell Rd, Ste 102
Surprise, AZ 85379
United States

The U.S. address is used for customer correspondence and returns only.

2. Shipping Destination

We currently ship only to the contiguous United States (the 48 mainland states).

We do not ship to:

Alaska
Hawaii
U.S. territories and overseas possessions (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)
Military addresses (APO, FPO, DPO)
P.O. Boxes in some cases (depending on the carrier’s restrictions)

If you place an order with a non-eligible address, we reserve the right to cancel the order and issue a full refund.

3. Order Processing Time

Orders are processed after payment has been successfully received and confirmed.

Standard processing time: 1–3 business days
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day
Daily order cut-off time: 2:00 PM Pacific Time (PT)

During peak periods (such as major holidays, Black Friday, Christmas, or large promotions), processing times may be extended. If we anticipate a significant delay, we will notify you by email as soon as possible.

Once an order has been processed and handed over to the carrier, it cannot be cancelled or modified.

4. Shipping Method and Delivery Estimates

Standard Shipping

Estimated delivery time after the order has been shipped: 5–12 business days
Shipping fee: Free for orders of $40 or more; $4.99 for orders under $40

Delivery times are estimates only and begin counting from the date the order is actually shipped (not the order date). Actual delivery may vary depending on the destination, carrier performance, weather conditions, holidays, or other factors beyond our control.

We are not responsible for delays caused by the carrier, customs (if applicable), natural disasters, or other force majeure events.

5. Tracking Information

After your order has been shipped, a tracking number will be sent to the email address you provided at checkout.

Please note that tracking information may take 1–2 business days to become active in the carrier’s system. If tracking has not updated after several days, please contact us and we will assist in checking the status.

6. Shipping Address Accuracy and Incorrect Addresses

You are solely responsible for providing a complete, accurate, and deliverable shipping address at the time of checkout.

Please double-check your shipping address before completing the purchase. Once an order has entered processing or has been shipped, we generally cannot guarantee that an address change can be made.

If a package is returned to us due to an incorrect, incomplete, undeliverable, or refused address:

We will notify you by email after the package is returned to us
You may request that the order be reshipped to a corrected address (additional shipping fees will apply)
Alternatively, you may request a refund of the product price only (original outbound shipping fees are non-refundable in most cases)
If we do not receive a response from you within a reasonable period after our notification, the order may be cancelled and a refund issued in accordance with our Refund Policy

Any additional costs arising from an incorrect or incomplete address (including return shipping and reshipment fees) are the responsibility of the customer.

7. Lost, Stolen, or Damaged Packages

If a package is marked as “Delivered” by the carrier but you have not received it, or if the package arrives damaged:

Please contact us within 7 days of the delivery date at service@vantraa.shop
Provide your order number, tracking number, and a clear description of the issue (photos are helpful for damaged items)

We will work with the carrier to investigate the matter. Resolution may include a replacement or refund, depending on the circumstances and carrier findings. We cannot guarantee a resolution in every case, especially if the carrier determines the package was correctly delivered.