Privacy policy

Last Updated: August 16, 2026

VANTRAA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit or make a purchase on our website.

VANTRAA is operated by Dongyang Dija Crafts Co., Ltd. (东阳市蒂甲工艺品有限公司).

1. Information We Collect

We may collect the following categories of information:

Contact information: name, email address, phone number
Shipping and billing information: shipping address, billing address
Order and transaction information: products purchased, order history, payment amount
Payment information: processed by third-party payment providers (we do not store full payment card numbers)
Communications: messages you send to our customer service team
Technical and usage information: IP address, browser type, device information, pages visited, and approximate location
Cookies and similar technologies: information collected through cookies, pixels, and similar tools

2. How We Use Personal Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To process payments and prevent fraud
To ship products and provide tracking information
To respond to your customer service inquiries and provide support
To process returns, exchanges, and refunds
To improve our website, products, and customer experience
To send transactional emails (order confirmations, shipping updates, etc.)
To comply with legal obligations and enforce our policies

3. Payment Information

All payment card information is processed securely by third-party payment service providers. We do not store complete payment card details on our own servers.

We currently accept the following payment methods:

Visa
Mastercard
Maestro
American Express
JCB
Diners Club
Discover

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze website traffic, and improve performance. You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. How We Share Information

We may share personal information with trusted third-party service providers who assist us with:

Website hosting and operation
Payment processing
Order fulfillment and shipping
Customer support
Analytics and fraud prevention

These service providers are only permitted to use the information as necessary to perform services on our behalf. We do not sell your personal information to third parties.

We may also disclose information when required by law, legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When information is no longer needed, we will take reasonable steps to delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on the laws that apply to you, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Object to or restrict certain processing of your information

To exercise any of these rights, please contact us at service@vantraa.shop. We may need to verify your identity before responding to your request. We will respond within a reasonable time as required by applicable law.

9. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

10. International Data Transfers

As our company is based in China and we use service providers in different locations, your personal information may be transferred to and processed in countries other than your own. We take steps to ensure that appropriate safeguards are in place where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.