Refund policy

Last Updated: August 16, 2026

This Refund Policy explains the conditions, process, and timelines for returns, exchanges, and refunds for purchases made on the VANTRAA website. Please read it carefully before requesting a return.

1. Company Information

VANTRAA is operated by Dongyang Dija Crafts Co., Ltd. (东阳市蒂甲工艺品有限公司).

Business Address:
No. 160, Huashui North Road, Jiangbei Subdistrict, Phoenix Community,
Dongyang, Jinhua, Zhejiang, 322100 China

Mailing & Return Address:
15411 W Waddell Rd, Ste 102
Surprise, AZ 85379
United States

2. Return Window

We accept eligible return and exchange requests within 30 days of the delivery date.

The return window is calculated from the date the carrier marks the package as delivered. Requests submitted after the 30-day window will generally not be accepted.

3. Eligibility Requirements

To be eligible for a return or exchange, the item must meet all of the following conditions:

Unused and unworn
In its original condition
Returned in the original packaging
Include all original components, accessories, and free gifts (if any)
Not applied, altered, damaged, or modified after delivery

Non-returnable / Non-exchangeable items include:

Items that have been used, worn, tried on, or applied
Items damaged due to customer misuse, improper storage, or accidents
Items returned without original packaging or missing components
Final sale, clearance, or specially marked non-returnable items
Items returned after the 30-day window

4. Returns for Customer Reasons (Change of Mind, Wrong Size, etc.)

For returns due to reasons such as wrong size, design preference, color preference, or change of mind:

The customer is responsible for all return shipping costs
Original outbound shipping fees are non-refundable
No restocking fee will be charged

5. Returns for Damaged, Defective, Incorrect, or Incomplete Items

If you receive an item that is damaged, defective, incorrect, or missing components, please contact us within 7 days of delivery and provide:

Your order number
A clear description of the problem
Clear photos or videos showing the issue

After review, we will provide an appropriate resolution, which may include a replacement, exchange, or full refund. In these cases, we will cover reasonable return shipping costs where applicable.

6. How to Request a Return or Exchange

Email us at service@vantraa.shop with your order number, the product(s) you wish to return, and the reason for the return.
Wait for our customer service team to reply with return instructions and authorization.
Do not ship any item back until you have received return instructions from us.
Package the item securely in its original packaging and send it to the return address we provide.
We recommend using a trackable shipping method and keeping the tracking number for your records.

Unauthorized returns (returns shipped without prior approval) may be refused or may result in delayed processing.

7. Return Address

Approved returns must be sent to:

VANTRAA Returns
15411 W Waddell Rd, Ste 102
Surprise, AZ 85379
United States

8. Inspection and Refund Process

Once we receive the returned item, we will inspect it within 7 business days.

If the return is approved:

A refund will be issued to the original payment method used for the order
Bank or payment provider processing may take an additional 5–10 business days after we issue the refund
You will receive an email confirmation when the refund has been processed on our side

If the returned item does not meet the eligibility requirements, we may decline the refund or exchange and will notify you of the reason. In some cases, we may offer a partial refund at our discretion.

9. Exchanges

If you would like to exchange an item for a different size or design, please follow the same return request process. Availability of the desired item is not guaranteed. If the exchange item is higher in price, you will need to pay the difference; if lower, we will refund the difference.